Get 50% discount on your first car/bike ride using your friends invite/referral code. We also send promo codes to our regular customers through SMS and app notification, regularly. Be sure to keep your app updated.

We have a term for this: Digital Ride jacking. It's important to make sure that the requesting passenger doesn't get charged for someone else's ride. If this happens to you, ask the incorrect passenger to kindly exit the vehicle and request their own ride.

The app automatically drops your passenger’s pin in their current location. If they move it elsewhere, they get a pop-up notification asking them to confirm it's in the right place. Still, some passengers will purposefully place their pin away from their current location — whether to get a ride outside of a coverage zone or find a driver who's available — then give you a call and ask to be picked up elsewhere. Inaccurate pin drops throw off the system and can put you at risk of a citation if you agree to a pickup outside our coverage area. Protect yourself and help the community by educating these passengers about the proper use of Lyft. Here's what you can do: Ask the passenger to cancel, then re-request with the correct pin placement. If that doesn’t work, you can wait and mark them as a no-show. Ask them to move inside a coverage area if they're not already, or if they're asking for a pickup from an airport Lyft doesn't have a formal agreement with.

If your passenger isn't outside when you arrive, we recommend waiting a minute or two, then giving them a call. If your passenger does not answer, wait a little longer until you can mark them as a no-show. This option will pop up after 5 minutes on standard , and about a minute and a half on Shared rides. Check out of 5-star driving tips in the Learning Center tab of your Digital Ride Driver app for some helpful pickup tips from our top drivers.

If a passenger asks you to wait after you arrive to pick them up, let them know you'd be happy to. The ride won't start until you've tapped 'Pick up.' Digital Ride's cancellation fee policy only requires that you wait for the timer to count down to 0:00 after you tap to arrive, but you're welcome to wait as long as you feel necessary. If you cancel as a no-show, you'll receive the cancellation fee.

If your passenger isn't outside when you arrive, we recommend waiting a minute or two, then giving them a call. If your passenger does not answer, wait a little longer until you can mark them as a no-show. This option will pop up after 5 minutes on standard , and about a minute and a half on Shared rides. Check out of 5-star driving tips in the Learning Center tab of your Digital Ride Driver app for some helpful pickup tips from our top drivers.

When you end a ride early, the app stops recording the ride's time and distance. For ride earnings to be calculated properly, pickup and drop-off locations must be accurately recorded.

Please note: we are unable to adjust earnings for rides that were not recorded properly in the app.

If this happens before you arrive at the pickup location, you'll no longer be able to call them or navigate to them. In addition, the passenger will be prompted to pay as if they took a ride. Send us a message by tapping 'Contact Support' below as soon as you can so we can refund the passenger accordingly.

If this happens after you pick up the passenger, kindly ask them to request the ride again. The request should go to you because you’re the closest driver.

If you're using Google Maps for navigation, you need to arrive exactly at the destination pin to see the 'tap to arrive' or 'tap to drop off' options. To arrive or drop off at any point while using Google Maps, tap the 'exit' button to return to the default Lyft map screen and select 'tap to arrive' or 'tap to drop off.' See more about navigation settings for drivers. If your app is slow to respond, there are a few things you can do. As a general rule, keep your phone charged and quit any unnecessary apps. Other apps can significantly slow down your phone when giving rides. If your app is frozen, try these steps. You'll still be in your current ride even if you exit or uninstall the app. 1. Force quit your app and reopen it 2. Toggle airplane mode on and off 3. Turn your phone off then on again 4. Uninstall and reinstall the app