Terms & Condition


The Terms of  Use  stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and Digital Ride  Ltd.(the “Company”).

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at Digital Ride . You agree that it shall be your responsibility to review the Terms of Use regularly whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

 Important- please  read the terms with cautin.In order to use the Service defined below you must agree to the Terms of Use that are set out below. Once you accept the instant term and condition ,it would be deemed that the representation  below have been made by you and you agree fulll to such  representation.


The Services comprise mobile applications and related services (each, an “Application”), which enable users to arrange and schedule transportation.  More spacically the service of the company only enable the user  of the application to arrange transporation service with the third party, transportation povider .  Basically, Company act as the connecting medium between the passenger and transportation provider.The Company is only liable to provide information to the user of the Application and at no time shall be responsible for providing any transportation by itself. 


The Services available to you are only for your sole personal use and not be used by your for any commercial purpose.


The company only provide  the technology which shall act as a medium connecting  the passangers  with the transportation provider ,The company does not provide transportation services and the company is not a transportation provider. It is up to the third-party transportation providers to offer transportation services to you and it is up to you to accept such transportation services. The service of the company is to link you with such third-party transportation providers, but does not, and nor is it intended to, provide transportation services or any act that can be construed in any way as an act of a transportation provider.

The Application is intended to facilitate and offer you transportation service to the respective passengers and customer.

You at all time undestan that it is the third party transportation provider who is providing the transportation.  It is upto the transportation provider to offer you transportation and he may reject so  acordingly and the company bears no respond that is the onsibility into such rejection



Notwithstanding anything herein written, The company at all times reserves the right to blcklist you at its sole and discreation tempory as well as permanently and reject your request to use the Application for resons it deems appropriate which can include receipt of compaints from the transport behaviour or for  any misbehavior on your part.  The Company would also take very seriously any complaints made by the company’s employees, law enforcement agencies, authories of government and any other relevant person.



  • Once you have began using the Application, you expressly reflect and justify that you  are 18 (eighteen) years of era, which is the minimum age limit for accepting the Terms  and Conditions.
  • Once you use the Application Services, you agree that you represent and  warrant that you have the capacity and authority to use the Application Services and that you are not legally prohibited from entering into the Agreement.
  • You agree to use the Services provided for in this Agreement for your own personal use and not to use them for commercial purposes in any way.
  • You agree not to authorize any other person or entity to use your status or  account and you do not assign or otherwise transfer your user account to any  other person or entity.
  • All relevant Bangladesh legislation shall be complied with at all times.
  • You also agree to abstain from any behavior that might harm the reputation of the Company.
  • You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device.
  • The Company reserves the right to terminate this Agreement if you use the  Service with an incompatible or unauthorized device or for reasons other than those meant to be used by the Application or Software.

Without limitation to the generality of the foregoing, by using the Software or the Application and availing the services of Digital Ride you agree that:

  • You shall at all times shall adhere to all the local laws.
  • You shall never use the Services for any unlawful or illegal purpose
  • You know and recognize that the Company may take up to twenty (20) working days to reflect all identification papers in your account or any payments to or from your account.
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes.
  • You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings
  • You shall never communicate with any transport provider other than for the  Service's purpose.
  • You will not impair the proper operation of the network
  • You must refrain from causing any damage that would make the Application  unusable.
  • You shall not cause or try to cause harm to the third party transport supplier  deliberately or unintentionally
  • The Software shall be only used by you and not by any third party and you shall not transfer the Software to the third party.
  • You shall preserve confidentiality with respect to your account password or  any identity provided by the Company for you to access the Service.
  • For the purposes of the Application, you must always provide proof of your identity that you may require from time to time.
  • You agree to provide yourself with the right and updated data and agree to update your data as your responsibility. You agree that the Company will take such data as accurate.
  • You are conscious that normal telecommunications fees will apply when  requesting transportation services by SMS or using the Service.
  • You agree that your use of the Service will, as may be amended from time to  time, be subject to the privacy policy of the Company.
  • You at all times shall be responsible for any loss or damage suffered by you, the transporter provider or any third party.



You shall not

  • Assign, sub-license, sell and in no manner exploit or render the Software commercially  accessible to any third party.
  • Modify the application or software-based works.
  • Use the application in a way that would allow viruses in the Application.
  • Create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device.
  • Start a program that is automated or launched web spiders, web crawlers, web robots, web ants, viruses, indexers, worms, various server requirements, or launch such stuff as may hinder the smooth operation of the Application's results.
  • Use any intellectual property that is the sole property of the Company without the Company's previous approval.
  • Remove any of the company's trademarks, logo, notices or other items.

You may only use the Software and/or the Application to obtain the services as permitted in the Agreement and you may not use the Software and/or the Application to:

  • Forward spam or in any other case, repetitive or uninvited communications.
  • Forward or maintain offensive infringement, obscene, threatening, libelous or, in any other situation, illegitimate or tortious content, including, but not restricted to, damaging materials to children or materials that infringe any freedoms of privacy of third parties.
  • Forward material containing software viruses, worms or any other kind of detrimental computer code, files, scripts, documents, agents or programs.
  • The integrity or performance of the Software and/or the Application and/or  information  contained therein is hindered or impeded.
  • Attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks
  • Represent yourself as any person or entity or otherwise misrepresent your connection to a person or entity.



a. Payment may be made by you to the transportation provider by cash or any other method provided in the Application.

b. You are needed to make complete payment to the third party transportation provider once you have finished a voyage using the Service and such payment is non-refundable. If you have any complaints about the transportation service provider, the dispute must be addressed directly with the third party transportation supplier.



You agree that this agreement is subject to all current statutory taxes,obligations, fees,  charges and/or expenses, however denominated, as may be applicable in Bangladesh and in connection with any future taxes that may be imposed at any moment.You also agree to  make every effort to do whatever is necessary and required by the applicable laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off,  rebate  or refund inrespect of any taxes paid or payable in connection with the Service provided  under this Agreement.



The Company and its licensors shall, where applicable, own all intellectual property rights, title and interests that are included in the Application. Software, Company name, its logo as well as that of any logo or mark of the transportation provider and any product associated with the Application. The Company shall be the sole owner with relation to matters connected with Software and Application.

To avoid doubt, the word herein includes its corresponding parts, procedures and design in its entirety, the Software and the Application.



Any confidential or proprietary information received by either party and/or its representatives,  employees, agents, etc. (which is not generally known to the public)under and/or under this  Agreement and/or the terms and conditions of this Agreement  shall be maintained  in  the  strictest confidence and   confidence during the term of this Agreement and thereafter. Passenger   and driver telephone numbers shall be kept confidential  and  shall  not  be  used  for  any  other  purpose except for the services  specified in this Agreement.The restrictions contained herein above shall continue to apply after the termination of Agreement for perpetuity.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information


  • Required by Applicable Law.
  • Required by any Government Authority.
  • Disclosed only to professional advisers, directors, employees of a party in connection with this agreement.
  • Or which has entered into public domain through no fault of that party.
  • In case any party is in breach of clause 10, the defaulter will be subjected to appropriate legal actions. It will be possible to avail appropriate damages, seek injunctions as to restrict the use of such information and obtain specific performance or any other appropriate remedy accordingly against the defaulter.



Under this Agreement, you agree that for the purpose of using it in the Agreement, the Company   will use and process your Personal Data. For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

If you do not provide your personal data, you understand that in the Application the company will not be able to process your account and you may not be able to use the Application.

The Company may use and process your Personal Data for business and other related activities of the Company which shall include, without limitation the following (“the Purpose”):

  • To perform the Company's obligations in respect of any contract entered into with you.
  • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions organized by the Company or its partners/sponsors and to communicate with you regarding your attendance thereto.
  • To validate and/or process payments pursuant to the Agreement.
  • To process any refunds, rebates and/or charges pursuant to the instant Agreement.
  • To facilitate or enable any checks as may be required pursuant to the Terms and Conditions herein.
  • For internal administrative purposes, such as auditing, data analysis, database records.
  • For purposes of detection, prevention and prosecution of crime.
  • For the Company to comply with its obligations under law.
  • To communicate with you.


If you refuse to give permission to the company processing your personal data for any of the purposes, please notify the company using the support contact information given in the Application.

If you alter any private information,  such as your e-mail address, phone number, payment details or if you wish to cancel your account, kindly update your information by sending your application to the contact information given in the Application for Support. We will make adjustments as required within twenty (20) working days of receiving such notification of change to the best of our skills.

When you submit the data, you agree that such data may be used by the Company.



You may join correspondence with, provide services to, or engage in third-party promotions during the use of the Service, but it should not belong to any rivals doing the same business line as the Instant Company. Such promotion shall be limitedted to displaying written advertisements that may include placing a sticker on the veheicle, distributing flyers or pamphlets, etc., ensuring that such advertisement does not disturb the passenger or cause any discomfort. For any such correspondence, buy, transaction or promotion between you and any such third party, the Company and its licensors shall have no liability, duty or responsibility. However, you acknowledge that certain third-party transportation suppliers will require that you agree to extra or different terms and conditions before using or accessing such advertisements, and the Company is not a party to and disclaims any and all liability and/or liability resulting from such contracts between you and third-party suppliers. You must ensure that the advertisements are not defamatory at all times or promote the Company's competitor services.



You are liable for any harm or required cleaning of the car of a third party service provider as a  consequence of your misuse of the Service or in violation of the Terms of Use.The Company  reserves the right to facilitate payment on behalf of the third party service provider for sensible  costs of such repair or cleaning through your specified payment technique or demand in money  from you in the case that the Company has verified a request for repair or cleaning by the third  party service provider.



You agree that at all times you shall indemnify, defend and hold the Company, its employees, its licensors, subsidiaries, officers, directors, members, attorneys, employees, its agents harmless a from all claims, damages or costs and any other expenses among others the following:

  • Any violation by you of any of the Terms of the Agreement or any violation of law, rules and regulations.
  • Any violation of any rights of third party as well as the passengers, pedestrians, other motorists as a result of an act or omission or negligence committed by your vehicle or the vehicle that you have control over
  • Your possession, use or operation of a motor car or passenger car, including your carriage of Passengers or Customers who have acquired your services through the Service or their products. 
  • Your application and/or software use (or misuse).



The company makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the service, the application and/or the software. You acknowledge and agree that the entire risk arising out of such use of the services remains solely and absolutely with you and you shall have no recourse whatsoever against the company.

The company does not represent or warrant that (a) the use of the service, the application and/or the software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the service will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained bfy you through the application will meet your requirements or expectations, (e) errors or defects in the application and/or the software will be corrected, or (f) the application or the server(s) that make the application available are free of viruses or other harmful components, or (g) the application and/or the software tracks you or the vehicle used by the third party transportation provider. The service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent.

Furthermore, the company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, including but not limited to the third party transportation services obtained by or from third parties through the use of the service, the application and/or the software. You acknowledge and agree that the entire risk arising out of your use of the service, and any third party services, including but not limited to the third party transportation services remains solely and absolutely with you and you shall have no recourse whatsoever to the company.



The service, the application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third party transportation provider being faulty, not connected, out of range, switched off or not functioning. The company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.



  • In any event, all claims brought against the company by you shall be limited to the aggregate amount of all amounts actually paid and/or owed by you in the use of the service in the event of such claims.
  • The company and/or its licensors shall never be liable to you or any third party for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury of any kind including loss of life or limb(s) or serious bodily harm of any sort , emotional distress and loss of data, goods, revenue, profits, use or other econoic benefits .
  • In no circumstances, the company and/or its licensors shall be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the service, application and/or the software, including but not limited to the use or inability to use the service, application and/or the software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any customer, passenger or third party application and/or the software, even if the company and/or its licensors have been previously advised of the possibility of such damages.
  • That you agree that the company is not liable for any damage, injury, loss of any kind suffered by the customer or passenger, either directly or indirectly, resulting from your action(s) or omission(s) or absence of car control or route  consciousness or any other cause attributable to you during the course of the service.
  • The company shall never be held responsible or liable in any manner for any damage, injuries, losses of any kind suffered by you, either directly or indirectly, by the action or omission of a passenger or a customer.
  • The company shall never be held responsible or liable, in any manner, for any criminal investigation by police or other law enforcement authorities, for your actions or inactions or the actions or inactions of a passenger or customer including but not limited to, for your breach of the representations, warranties and acknowledgments made in this Agreement and specifically those representations and warranties made by you in paragraph 5 above.
  • The Company shall not be liable for any error caused due to the installation of the Application which may include among others any difficulty in installation of the Application by the User, battery drainage, Wi-Fi issues, busted Bluetooth, bugs, auto reboots and other problems of this sort. The Company shall upon any complaint update the Application to facilitate its operation, however shall not be responsible for any errors that may disrupt or damage the functioning of the handset or any other electronic device where the Application has been installed.


The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.



This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.



This Agreement shall be governed by Bangladesh law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Bangladesh to which you hereby agree to submit to.

In the event that the law in an Alternate Country does not allow jurisdiction to be that of the courts of Bangladesh or where judgment of a Bangladesh court is unenforceable in the Alternate Country, unresolved disputes shall be referred to the Bangladesh International Arbitration Centre (“BIAC”), in accordance with the Rules of the BIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of BIAC in accordance with the Rules.

The seat and venue of the arbitration shall be Dhaka, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. This shall, without limitation, also apply to the applicable law and jurisdiction as stipulated above.

The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement.